Q: Are your servers compliant with the Indian DPDP Act 2023 and RBI guidelines?

Yes, all physical server hardware, storage arrays, and backup repositories are 100% located inside Tier-4 datacenters in India, ensuring complete statutory data sovereignty.

Q: Do you provide complimentary white-glove server migration?

Yes, our engineering team handles full database, cPanel account, and application migration from your previous hosting provider with minimal to zero disruption.

Q: What virtualization technology is used on VPS servers?

We strictly utilize Kernel-based Virtual Machine (KVM) hardware virtualization, ensuring 100% dedicated RAM and CPU slice reservation with zero neighbor contention.

Q: What is the SLA for dedicated hardware replacement?

We provide a guaranteed 2-hour hardware replacement SLA for dedicated bare metal servers in all our Tier-4 datacenters.

Q: How are backups stored and secured?

Backups are encrypted using AES-256 and stored in physically isolated, air-gapped immutable backup repositories with point-in-time recovery.

Q: What operating systems can be deployed?

We support Ubuntu 24.04/22.04 LTS, Debian 12, AlmaLinux 9, Rocky Linux, Windows Server 2022/2019, and custom ISO mounting via IPMI/KVM console.

Q: Is 24/7 technical support included with every plan?

Yes, all customers receive 24×7×365 direct access to Level-2 and Level-3 systems engineers via phone (+91 11 4567 8900), email, and priority ticket portal.

Question 1

What is the network latency within Indian metro cities?

Accepted Answer

Shift2Server operates over high-speed BGP multi-homed fiber links directly peered with NIXI and ExtremeIX, providing < 2ms latency within metro regions (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad) and < 25ms pan-India.

Question 2

Are your servers compliant with the Indian DPDP Act 2023 and RBI guidelines?

Accepted Answer

Yes, all physical server hardware, storage arrays, and backup repositories are 100% located inside Tier-4 datacenters in India, ensuring complete statutory data sovereignty.

Question 3

Do you provide complimentary white-glove server migration?

Accepted Answer

Yes, our engineering team handles full database, cPanel account, and application migration from your previous hosting provider with minimal to zero disruption.

Question 4

What virtualization technology is used on VPS servers?

Accepted Answer

We strictly utilize Kernel-based Virtual Machine (KVM) hardware virtualization, ensuring 100% dedicated RAM and CPU slice reservation with zero neighbor contention.

Question 5

What is the SLA for dedicated hardware replacement?

Accepted Answer

We provide a guaranteed 2-hour hardware replacement SLA for dedicated bare metal servers in all our Tier-4 datacenters.

Question 6

How are backups stored and secured?

Accepted Answer

Backups are encrypted using AES-256 and stored in physically isolated, air-gapped immutable backup repositories with point-in-time recovery.

Question 7

What operating systems can be deployed?

Accepted Answer

We support Ubuntu 24.04/22.04 LTS, Debian 12, AlmaLinux 9, Rocky Linux, Windows Server 2022/2019, and custom ISO mounting via IPMI/KVM console.

Question 8

Is 24/7 technical support included with every plan?

Accepted Answer

Yes, all customers receive 24×7×365 direct access to Level-2 and Level-3 systems engineers via phone (+91 11 4567 8900), email, and priority ticket portal.

Frequently Asked Questions